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Health Influencer 50

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Steven Littlehale

Health: Employee trust is the bottom line

November 20, 2019 By Steven Littlehale

29. Susan Isenberg

By: Susan Isenberg, Global chair, Edelman Health

In all aspects of life, trust is a fundamental ingredient for strong relationships.  When I think of my personal life, the people I trust the most are the ones who have been with me the longest – like my family and friends.  These are the people with whom I’ve had the most extensive relationships; they have seen me over time – at my best and at my worst – and truly know who I am at my core.

I’m fortunate to have another long-term relationship: my employer, Edelman, where I’ve worked for more than 26 years. Like my other long-term relationships, this one too has evolved over the years and grown stronger and more trusted the more time I’ve spent on it. It’s a relationship that I’ve learned from, that has shown me the world and has provided me personal and professional satisfaction. I trust that at Edelman I can continue to reach new career milestones, and I trust that my values will continue to be reflected within the company.

As Edelman Trust Barometer data has shown, the employer-employee relationship is essential to maintaining and building trust. The 2019 edition reported that when employees trust their employers, they are far more likely to advocate on their behalf, stay loyal, be engaged and live the organization’s mission.

The good news is that globally, employees in a specific industry sector have a high level of trust in their sector; the bad news is that this is not true for the healthcare industry. While those who work in industries like energy, financial services and fashion trust their business sectors much more than the general population does, healthcare sees little of this employee trust advantage. Trust levels in healthcare are nearly the same across both employees and the mass population. Clearly, there is work to be done.

When looking at employees’ expectations of healthcare employers compared to perceived performance of healthcare employers in those areas, Trust Barometer data show healthcare lags behind in employee empowerment and CEO leadership. Healthcare companies should look to rebuild trust by doubling down on internal communication efforts and fostering engagements that are driven by employees themselves. Beyond their commitment to patients, health organizations must show how they are purpose-driven. Employees want to know what their employers are doing to make the world a better place – and how their job directly contributes to this societal impact.

In business as in life, trust is essential. For businesses, particularly those within the health sector, employees are ground zero for growing trust. Edelman has been helping clients do this for years, and I’ve been proud to be part of that. I’m honored to be named to the Health Influencer 50 list and look forward to what we will accomplish in trust and in health in 2020.

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Filed Under: 2019, Partner Content

46. Meredith Berkman

November 4, 2019 By Steven Littlehale Leave a Comment

46. Meredith Berkman

Cofounder, Parents Against Vaping E-Cigarettes

The proportions of the epidemic are staggering: more than 3.6 million middle and high school-age kids are e-cigarette users.

With the number of kids using e-cigarettes up 48% among middle school-age kids and 78% among high school-age kids, vaping is the “most serious adolescent public health crisis” the U.S. has faced in decades, in the words of Parents Against Vaping E-Cigarettes.

Now, consumers are showing up at emergency rooms with “mysterious” symptoms.

Meredith Berkman cofounded PAVE in 2018, along with Diana Alessi and Dorian Fuhrman, after she discovered her son was part of that whole new generation getting hooked on nicotine. Berkman and Fuhrman have been building on their grassroots campaign since an unauthorized JUUL representative came into their sons’ ninth-grade classroom and promoted the product as “totally safe.”

Berkman’s voice is a force in the ongoing debate on how the country should grapple with nicotine use among young people. She’s put a human face to the unfolding crisis in the media and even on Capitol Hill, when in July 2019, she testified before the House Oversight and Reform Subcommittee on Economic and Consumer Policy.

PAVE’s point of view will be especially prominent as the public scrutinizes the ways in which e-cigarette companies allegedly market toward young people. The group has previously advocated for the Food and Drug Administration to implement a “total ban on all flavors” so vaping will appeal less to kids.

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Filed Under: Profiles 2019

47. John Kenyon

November 4, 2019 By Steven Littlehale Leave a Comment

john kenyon

VP and managing director, Meredith Targeted Media Health

Asked about the annual print-is-dead declarations aired in and around health media, John Kenyon has an emotional response: that they “nauseate” him. “We have to be more defensive about arming ourselves so that everybody knows the continued power of print. The industry has to rally,” he said to MM&M this year.

Kenyon has almost single-handedly taken on this task. As publisher of three print titles that are exclusive to point-of-care destinations — Time Health, People Health and Health Reports — Kenyon has a vested interest in proclaiming print’s virtues to anyone who will listen. At the same time, he is recognized as a publisher with genuine editorial integrity.

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Filed Under: Profiles 2019

13. Michael Sneed

November 4, 2019 By Steven Littlehale Leave a Comment

13. Michael Sneed

EVP, Global corporate affairs and CCO, Johnson & Johnson

Few chief communications officers have a busier year ahead than Johnson & Johnson’s Michael Sneed, what with ongoing court cases around the pharma, medical device and consumer giant’s role in the opioid crisis and continuing concerns about cancer risks over its talc-based baby powder.

Added to that, Sneed has taken on extra duties since the elimination of the CMO role at J&J that led to the departure of incumbent and former Coca-Cola marketer Alison Lewis over a “change in its business model.”

Sneed built a content lab at J&J to develop stories and distribute them through the appropriate earned and owned channels, working closely with the company’s legal team in a highly regulated environment.

As he told The PR Week podcast last year, marketing and communications is merging and you need a 360-degree approach to reach consumers where they are 24/7. That messaging will be very interesting to watch over the next 12 months given the current context.

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Filed Under: Profiles 2019

48. Wendy Lund

November 4, 2019 By Steven Littlehale Leave a Comment

Wendy Lund

CEO, GCI Health

Coming up on her 10-year anniversary as CEO of GCI Health, Wendy Lund has focused on worldwide expansion. In the past few years alone, GCI has established a beachhead on two new continents, via two offices in Europe and one in Asia.

Before joining GCI Health in 2010, Lund worked in two prominent client-side roles, as a marketing VP at Planned Parenthood and at the National League of Nursing.

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Filed Under: Profiles 2019

9. Alexis McGill Johnson

November 4, 2019 By Steven Littlehale Leave a Comment

9. Alexis McGill Johnson

Acting president and CEO, Planned Parenthood

In the middle of a tumultuous summer, which saw the venerable nonprofit battling the federal government, Planned Parenthood named Alexis McGill Johnson its new acting president and CEO. Johnson, a champion of civil rights, has spent the bulk of her career attempting to effect social justice. Among others, she has worked for and with the New York Civil Liberties Union, Citizen Change, Citizen Engagement Lab and the Perception Institute. The latter is a racial bias research group she cofounded.

Johnson previously served as a Planned Parenthood board member for nearly a decade and as board chair from 2013 to 2015. As acting president, she leads the Planned Parenthood Federation of America and the Planned Parenthood Action Fund.

Johnson assumes leadership of the organization at a pivotal moment. While the nonprofit has been at the center of fierce debates for years, advocates worry the current conservative Supreme Court could overturn the landmark Roe v. Wade ruling. Additionally, the government has attempted to strip Title X federal funds from Planned Parenthood this year, a move the group is battling in court.

Don’t expect Johnson to adopt a conciliatory approach to the challenges. “State lawmakers across the country, this administration and our opposition have zeroed in on abortion and Planned Parenthood, and they have made it so that we have to fight to stay alive and to fulfill our mission,” Johnson said in a July interview with Colorlines. “We don’t have the luxury to pretend that these attacks can be ignored. There is no sitting this out and hoping for the best. So we fight, because we have to, and because we are right. Everyone deserves access to health care. It’s a basic human right.”

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Filed Under: Profiles 2019

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