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Health Influencer 50

MM+M and PRWeek present the Health Influencer 50

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health influencer 50
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2019

Health: Employee trust is the bottom line

November 20, 2019 By Steven Littlehale

29. Susan Isenberg

By: Susan Isenberg, Global chair, Edelman Health

In all aspects of life, trust is a fundamental ingredient for strong relationships.  When I think of my personal life, the people I trust the most are the ones who have been with me the longest – like my family and friends.  These are the people with whom I’ve had the most extensive relationships; they have seen me over time – at my best and at my worst – and truly know who I am at my core.

I’m fortunate to have another long-term relationship: my employer, Edelman, where I’ve worked for more than 26 years. Like my other long-term relationships, this one too has evolved over the years and grown stronger and more trusted the more time I’ve spent on it. It’s a relationship that I’ve learned from, that has shown me the world and has provided me personal and professional satisfaction. I trust that at Edelman I can continue to reach new career milestones, and I trust that my values will continue to be reflected within the company.

As Edelman Trust Barometer data has shown, the employer-employee relationship is essential to maintaining and building trust. The 2019 edition reported that when employees trust their employers, they are far more likely to advocate on their behalf, stay loyal, be engaged and live the organization’s mission.

The good news is that globally, employees in a specific industry sector have a high level of trust in their sector; the bad news is that this is not true for the healthcare industry. While those who work in industries like energy, financial services and fashion trust their business sectors much more than the general population does, healthcare sees little of this employee trust advantage. Trust levels in healthcare are nearly the same across both employees and the mass population. Clearly, there is work to be done.

When looking at employees’ expectations of healthcare employers compared to perceived performance of healthcare employers in those areas, Trust Barometer data show healthcare lags behind in employee empowerment and CEO leadership. Healthcare companies should look to rebuild trust by doubling down on internal communication efforts and fostering engagements that are driven by employees themselves. Beyond their commitment to patients, health organizations must show how they are purpose-driven. Employees want to know what their employers are doing to make the world a better place – and how their job directly contributes to this societal impact.

In business as in life, trust is essential. For businesses, particularly those within the health sector, employees are ground zero for growing trust. Edelman has been helping clients do this for years, and I’ve been proud to be part of that. I’m honored to be named to the Health Influencer 50 list and look forward to what we will accomplish in trust and in health in 2020.

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Filed Under: 2019, Partner Content

It’s time to advocate for caregivers

October 31, 2019 By Steven Littlehale Leave a Comment

wendy lund

GCI-Health-Wendy-Lund

By: Wendy Lund, CEO, GCI Health

When someone is diagnosed with a health condition, their entire support system feels the impact. As patients begin navigating their “new normal,” family members and friends may find themselves facing challenges as they take on the role of caregiver. We are continually reminded of how one illness can touch many lives in many ways.

This topic is near and dear to me, having been a caregiver for a very close family member who went through a cancer diagnosis. It’s a grueling and lonely experience, and I’m happy to say we are now cancer-free. In addition, along with most of my friends, my aging parents decided to stay in their home long-term, raising issues of constant concern and stress over their health.

Considering these experiences, I was excited about GCI Health’s new partnership with The Mighty, an innovative health platform with an engaged community of patients, caregivers and healthcare professionals. Together, we analyzed findings from their community survey of over 2,000 users to better understand how the needs of patients and their caregivers seeking health information are changing and, correspondingly, how communications strategies must change to meet these needs.

Of the approximately one million caregivers who use The Mighty, an astounding 85% do double duty as patient and caregiver. As a healthy caregiver, I can’t even imagine how hard this must be. It takes a toll on the well-being of these caregivers – about one in three care for more than one patient concurrently, and the time they spend trying to decompress from their “job” as caregiver doesn’t fall under leisure, but rather recovery and self-preservation. It’s physically demanding and emotionally draining. The survey revealed that while caregivers spend 35% of their waking day giving care, they spend about 67% thinking about it! It’s a huge burden mentally, emotionally, physically and financially.

Beyond acute illness, many chronic conditions also have a genetic component, such as diabetes, rheumatoid arthritis and cancer. These diseases, and others, can affect the entire family, which can be stressful for the caregiver. In addition, caregivers living with a chronic condition often shoulder a greater load than patients. They usually must “power through” and help family members who may be living with the same condition but with greater disability. While noble, sacrificing self-care for the care of others isn’t sustainable over the long term and is a recipe for disaster.

Recognizing the need for healthcare organizations to better understand the mindset of the patients they serve and put patient centricity into practice, GCI Health recently launched a new methodology – People Centricity™. This people-centric roadmap, powered by our experience and The Mighty’s insights into patient needs, focuses on caregiver strategies as more people do double duty as patients and caregivers and recognizes the role the entire family plays in health decisions and care, particularly in multicultural communities. Many times, black and Latino families play a more significant role in caring for family members than in Caucasian families. Additionally, as diseases like cancer, mental illness, heart disease and Alzheimer’s continue to require greater support, these family caregivers need more help than ever.

While illness presents untold challenges and hardships, it’s inspiring to see people rise to the occasion. Whether it’s caring for a loved one, living with a health condition (or both!) or working to treat it, their determination and perseverance make a world of difference. We should never forget the caregiver, and I hope healthcare companies will devote more time and attention to this critical “team member” as we move into 2020. My hope for 2020 = Year of the Caregiver!

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Filed Under: 2019, Partner Content

Infographics: Health influencers by the numbers

October 31, 2019 By Steven Littlehale Leave a Comment

go figure health influencers

Now in its fourth year, the Health Influencer 50 list has featured people from all over the healthcare spectrum. This year, the wide range of talent and skills represented on the list even expanded to Olympic champions, a movie star and former Navy SEALs. To capture where the list is headed, MM&M broke down the past four years to see which sector the most influencers come from. While the agency, pharma and comms influencers are on the decline, government, social media and celebrity influencers are making their voices heard.

*Click to enlarge images

breakdown by sector health influencer 50 chart

breakdown by gender health influencer 50 chart

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Filed Under: 2019, Features

Meet the top 5 negative influencers

October 31, 2019 By Steven Littlehale Leave a Comment

negative influencers

negative influencers

Before you meet our Top 50 Health Influencers, meet the top five health negative influencers, who sometimes seem to exist in an alternate reality — one in which vaccines are harmful and climate change isn’t an actual thing.


jenny mccarthy jessica biel

1. Jenny McCarthy and Jessica Biel

They’re certainly not alone among celebrity non-professionals questioning the safety and efficacy of vaccines (spoiler: Vaccines are safe and efficacious). That said, McCarthy has long ranked among the loudest and most persistent anti-vax voices in the debate.

Biel, for her part, walked back her testimony before California lawmakers — she spoke against a measure, since signed into law, giving the state power to reject certain vaccination exemptions — after she was lumped into the anti-vax camp. Biel’s “it’s about parental choice, not the vaccines themselves” response remains the mother of all vaccine-related straw man arguments.


tom cruise

2. Tom Cruise

Cruise’s great strength as an actor lies in his ability to convey empathy, whether playing a super-spy in the Mission: Impossible franchise or a dissembling misogynist in Magnolia.

And yet he has opined multiple times over the years that psychiatry is a “quack” profession, as opposed to one proven to help individuals navigate mental-health challenges. Whether or not this opinion is fueled by Cruise’s religious beliefs, and notwithstanding attempts to debunk it by some of the leading professional associations, it’s an unfortunate one for someone with such broad influence to air publicly.


 Senator Jim Inhofe (R-Okla.)

3. Sen. James Inhofe (R-OK)

If you believe that climate change is or ultimately will be a health issue — and if you don’t, we’ve got some seaside property in Miami to sell you — then the senior Oklahoma senator should rank high on your pay-no-mind list. We tend to focus on Inhofe’s “if it’s cold outside, how could there be global warming?!” stunts, like bringing a snowball onto the Senate floor. But his stubborn resistance to even considering the evidence at hand, available from the CDC and the WHO, makes him perhaps the top climate-change denier — and thus the top denier of health risks that will stem from the inevitable warming — in the upper ranks of government. And yes, we’re aware of how much competition he has for that title nowadays.


4. K.C. Crosthwaite (Juul)

Juul’s recently appointed CEO doesn’t tweet and hasn’t publicly addressed the public health crisis that, fairly or not, his new employer is perceived to have played a major part in creating. But it’s hard to be optimistic about the lifelong tobacco executive’s ability to manage the crisis, given that his first statement as Juul CEO was packed with bromides about “inviting an open dialogue” and “striv[ing] to work with regulators, policymakers and other stakeholders.”

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Filed Under: 2019, Features

With great power comes great responsibility for influencers

October 31, 2019 By Steven Littlehale Leave a Comment

steve madden editor in chief mmm

SteveMadden editor in chief mmm

By: Steve Madden, Editor-in-Chief, MM&M

Putting a swimmer on the cover of a magazine about health influencers might raise a few eyebrows, I’ll admit. I mean, if you wanted to improve your times in the 200-meter butterfly, you wouldn’t call a shrink, would you? I guess it depends on who the shrink is, and who the flier is, too. But that’s what the advent of the influencer has wrought.

Used properly, influencers can be extremely powerful tools to help raise awareness — of brands, issues, causes. Witness Michael Phelps’ work to raise awareness about the value of tending to your mental health. The Olympic star had the courage to stand up and admit he had emotional problems, and that he had sought therapy to help overcome them. That he did so on behalf of Talkspace, an app that connects users to licensed therapists, was beside the point.

Phelps wasn’t promoting himself as the therapist; he was saying that it was OK to seek help. By doing so, he has helped remove the stigma from seeking help for emotional issues. Having someone of Phelps’ achievements stand up for a cause drew massive amounts of attention to the issue. And for that work, and his courage, we put Phelps at the top of our list of the most influential people in health marketing.

I wish that all celebrities used the platform their fame provides them to such admirable ends. I don’t need to name names here, but there are plenty of well-known people who have decided to use their fame — some of it achieved through naked ambition — to promote bogus causes such as anti-vaccination or the completely unfounded powers of, say, a juice cleanse.

Apart from the utter lack of valid, scientific proof, these types of influencers often pass themselves off as experts in the field. When that’s combined with the nature of celebrity — they’re famous, so they must be smart, right? — influencers can really mess things up.

I’m not immune to influencers, but I take them for what they are. Two of my favorites on this list are David Goggins and Jocko Willink. Goggins’ Instagram feed often shows him in the middle of a 50-mile run. I get tired driving 50 miles, so I know I’m not going to Be Like David. But I can appreciate his message: have a goal, a plan for how to achieve it and go after it, no matter what you’re trying to do. I need to hear that once in a while. We all do. Which is why Goggins makes the list.

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Filed Under: 2019, Features

Health influencers have crucial role in election landscape

October 31, 2019 By Steven Littlehale Leave a Comment

steve barrett editor in chief prweek

steve barrett editor in chief prweek

By: Steve Barrett, VP, editorial director, PRWeek

PRWeek’s fourth annual health issue shines a light on an increasingly vibrant, disruptive and influential sector that contains some of the most complex, meaningful and compelling narratives in the communications space.

From drug pricing to opioid abuse to celebrity influencers to citizen activism to gun crime, health is the place where hot-button issues are being debated. And, in the agency and consultancy sectors, some of the highest rates of growth and most meaningful pockets of innovation revolve around the health ecosphere.

All these elements are reflected in our Health Influencer 50 list, which we have once again produced with our sister brand MM&M — you can also view this online at www.HealthInfluencer50.com.

In addition, you can hear in-depth and directly from two of our 2019 influencers: DTC healthcare startup Hims & Hers’ founder and CEO Andrew Dudum and pharma behemoth GlaxoSmithKline’s CMO Amardeep Kahlon. There is also a profile of nonprofit health system Kaiser Permanente’s SVP and CCO Kathryn Beiser.

The Affordable Care Act and coverage expansion, Medicare for All, drug pricing, cannabis and abortion are set to be big voting determinants in the 2020 election and many of our Health Influencers will play a key role in directing these discussions over the coming 12 months.

Hopefully some of them will also elevate other important topics into the debate, such as Michael Phelps on mental health, Ethan Lindenberger on vaccines and Serena Williams on maternal healthcare.

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Filed Under: 2019, Features

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